Return Policy
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Return Policy

Haji Nazim Cloth House – Return & Exchange Policy

At Haji Nazim Cloth House, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we facilitate an efficient return and exchange process.

1. Return & Exchange Window

Items may be returned or exchanged within 7 calendar days from the date of delivery. All returned merchandise undergoes a physical quality check upon arrival at our warehouse.

Category Eligibility Return Conditions
Unstitched Fabrics (Lawn, Cotton, Chiffon) Eligible Uncut, unwashed, original brand tags & packaging intact.
Ready-to-Wear Pret (Kurtis, Suits) Eligible Unworn, unwashed, no stains or damage.
Custom Altered / Stitched Suits Ineligible Non-returnable unless damaged prior to delivery.

2. Defective or Incorrect Items

If you receive a defective garment, fabric misprint, or wrong item, please notify our Helpline at +92 300 6986789 or email contact@hajinazimclothhouse.com within 48 hours for immediate assistance.

3. Exchange Process & Instructions

  1. Pack the item securely in its original packaging along with the invoice.
  2. Dispatch the package via any trackable courier to our Central Returns Hub in Pakistan.
  3. Once inspected, your replacement item or store credit will be issued immediately.